So I am trying to find out what to do with the insurance check that is made out to the mortgage company and of course I get the automatic voice lady telling what numbers to push for this and that need. After going through several menus she says.
If your property was damaged in the recent storm event press star. A representative is standing by to take your call.
YES!!! They are standing by!!
I'm sorry, that is not a valid option.
Please press 1 for the main menu
Update: I did get through by hitting zero and I spoke to a human who says we have to mail them the check for endorsement.
I also got an email last night with a survey asking me to rate the customer service center.
My opinion is very important to them.
The link to this very important survey in non-working.
22 hours ago